We are located in Rui’an City, Zhejiang Province, China, and you are warmly welcome to visit us.

Yes, absolutely. We provide tailor-made equipment solutions based on your specific requirements.

Please provide the following details about your paper bag requirements:

Bag dimensions
Target production output
Bag material
Any additional requirements
We will recommend the most suitable machine model based on your specifications.

The standard warranty period is 12 months.

We provide lifetime maintenance and maintain regular contact to ensure optimal condition.

If any issue arises during operation, please contact our 24-hour hotline or after-sales service team via email.
We will respond within 24 hours and provide an effective solution.

For quality-related issues, we offer comprehensive and timely support options:
a) Ship required spare parts to resolve the problem;
b) Provide remote technical assistance for maintenance;
c) Arrange on-site service through local agents within the supported region;
d) Dispatch engineers from Wenzhou Ruizhi Machinery Co., Ltd. directly to your factory if necessary.

If a malfunction occurs, please contact our after-sales service team immediately.
We provide 24/7 technical support to ensure your equipment is restored to normal operation as quickly as possible.

Our after-sales service covers installation and commissioning, operator training, scheduled maintenance, troubleshooting, and spare parts replacement.
Specific service scope and duration are provided according to the terms of the contract.

The standard warranty period is one year.
During the warranty period, any malfunction not caused by human factors will be repaired free of charge.
After the warranty expires, paid maintenance and technical support are available upon request.

You can reach our after-sales service team through the following channels:
Email: after-salesservice@wzruizhi.com

Yes. To ensure long-term and stable operation, we recommend regular scheduled maintenance.
The maintenance cycle and service scope can be adjusted based on equipment condition and contract terms.

You can contact Ruizhi Machinery’s after-sales department to purchase genuine Ruizhi spare parts and accessories.
Our team will assist you in selecting the correct components for your machine model.

We offer two types of operator training:
On-site Training: Conducted by professional engineers during equipment installation and commissioning.
Online Training: Delivered remotely via video conferencing or web-based learning sessions.